Frequently Asked Questions
Everything you need to know about your KAZO shopping experience.
How can I track my order?
Once your order is shipped, you will receive an email and SMS with a tracking link. You can also track it directly through the 'My Orders' section on our website.
What is KAZO's return policy?
We offer a 10-day return policy for most items. Products must be unworn, unwashed, and have all original tags attached. Please note that certain items like masks and jewelry are non-returnable for hygiene reasons.
Do you offer international shipping?
Currently, we ship to select international locations. Shipping costs and delivery timelines vary depending on the destination country and will be calculated at checkout.
How do I find the right size for me?
Every product page features a detailed 'Size Guide' with measurements in inches and centimeters. We recommend checking this guide against your own measurements before purchasing.
What payment methods do you accept?
We accept all major credit and debit cards, UPI, Net Banking, and popular mobile wallets. Cash on Delivery (COD) is also available for most pin codes within India.
Can I exchange an item for a different size?
Yes, exchanges are subject to stock availability. You can initiate an exchange request through our portal, and we will arrange a reverse pickup for the original item.